Guest Service Representative – Hampton Inn & Suites St. Paul Downtown

Have you ever thought of a career in hotels?

 

The Hampton Inn in Downtown St. Paul is looking for a true team player to join our front desk team; further distinguishing our beautiful hotel with a superior level of customer service. Ideally, we’re looking for someone who shows genuine appreciation for accommodating our guests by providing a friendly, well mannered, and professional level of service at all times. This position is full time, which would be 30 – 40 hours. We are looking for someone to work day (7a-3p), evening (3p-11p), and overnight shifts(11p-7a), holidays and weekends included, and willing to cross-train all departments.

 

The Guest Service Representative is responsible for guest registration, departure processing, and communication of hotel services. Extremely customer focused, this role creates opportunity for an engaging, outgoing personality to shine and create a positive guest experience. Other duties may include processing forms of payment and responding to guest inquires. This position will be responsible for following all procedures and duties set by management, which may include tasks outside of standard front desk operations. You are responsible for creating a positive Hilton experience to the standards set forth by showing a high level of ownership and responsibility.

 

TO APPLY: CANDIDATES MUST VISIT HTTP://WWW.MYHOSPITALITYCAREER.NET AND COMPLETE ALL REQUIRED STEPS OF APPLICATION.

 

We pride ourselves in achieving superior results in operating hotels from our ability to blend the science of hotel management with the art of hospitality. We are looking for candidates who would thrive in an environment that is fast-paced and hands-on. If you are looking to join a team that provides superior service to its customers, while gaining unprecedented opportunity, then this is the position for you.

To learn more about our company, visit our website at http://www.vistahost.com.

  • Open availability – ability to work evenings, weekends and holidays.
  • Reliable Transportation
  • Engaging and outgoing personality
  • Has a true showing of ownership and responsibility.
  • A true desire to satisfy the needs of others in a fast paced environment.
  • Ability to multi-task in a quick moving environment.
  • Experience a plus, but not necessary.

***Wage is negotiable based on experience. *** Potential for monthly bonus and achievement-based bonuses. Full time associates are eligible for benefits after 60 days. Vacation benefits begin after 1 year. As an employee of Hilton, you can also enjoy the benefits of The Hilton Go employee travel program, which includes discounted nights at eligible hotels.

 

Due to the extensive number of resumes that we receive on a daily basis, only those candidates of interest will be contacted.

The Hampton Inn & Suites in Downtown St. Paul is currently seeking an Assistant General Manager to lead our Sensational Team in our Beautiful Downtown Property, located in the heart of St. Paul.

Assistant General Manager: We’re looking for a hands-on, service oriented individual that makes guest service a top priority. This job combines in-the-trenches front line work along with administrative, sales and marketing, revenue management and supervisory aspects of hotel operations.

The Hampton Inn & Suites in Downtown St. Paul is owned and operated by Vista Host, a nationally recognized hotel management company with over 35 properties nationwide. At Vista Host, we pride ourselves in achieving superior results in operating hotels from our ability to blend the science of hotel management with the art of hospitality. We are looking for candidates who would thrive in an environment that is fast-paced and hands-on. If you are looking to join a team that provides superior service to its customers, while gaining unprecedented opportunities, then this is the position for you. This is an excellent career opportunity to join a progressive management company, offering a competitive salary plus bonus and benefits.

In our efforts to be “better today than we were yesterday”, we are constantly seeking talented individuals to join our team! To apply, please visit our career portal at www.myhospitalitycareer.net

For questions, please contact Brian Blanda at bblanda@vistahost.net.

To learn more about Vista Host, visit our website at http://www.vistahost.com.

  • Two years of hotel management experience
  • Exposure to all areas of hotel operations with an emphasis on rooms
  • Highly motivated with an outgoing personality and excellent people skills
  • Proven ability to train, motivate, and lead a team
  • Excellent written and verbal communication skills

Vista Host, with more than 35 properties nationwide, is seeking a Guest Service Manager for the Hampton Inn & Suites, located in the heart of St. Paul. This opportunity offers a competitive salary plus bonus and benefits. We’re seeking a leader who is looking to bring their hotel experience to a new challenge with a progressive management company that offers unlimited growth potential. 

The Guest Service Manager is a multi-dimensional role that requires performing multiple job duties, often simultaneously.  The Guest Service Manager coordinates front desk activities and ensures complete satisfaction of all guests. Additional responsibilities include: manage reservations and room assignments, oversee and assist with breakfast operations and respond to guest requests, inquiries and escalations.

Minimum Requirements:

  • 1-2 years of hotel leadership experience
  • Exposure to all areas of hotel operations with an emphasis on rooms
  • Must have strong management and leadership capabilities
  • Hands-on, outgoing personality with excellent people skills
  • Proven ability to train, motivate, and lead a team
  • Excellent written and verbal communication skills

At Vista Host, we pride ourselves in achieving superior results in operating hotels from our ability to blend the science of hotel management with the art of hospitality. We are looking for candidates who would thrive in an environment that is fast-paced and hands-on. If you are looking to join a team that provides superior service to its customers, while gaining unprecedented opportunities, then this is the position for you. This is an excellent career opportunity to join a progressive management company, offering a competitive salary plus bonus and benefits.

 

In our efforts to be “better today than we were yesterday”, we are constantly seeking talented individuals to join our team! To apply, please visit our career portal at www.myhospitalitycareer.net.

 

For questions on this job posting, please contact Brian Blanda, General Manager, at bblanda@vistahost.net.

 

To learn more about Vista Host, please visit our website at http://www.vistahost.com.

Vista Host, a nationally recognized hotel management company with over 35 properties nationwide, is seeking a Sales Manager for the Hampton Inn & Suites St. Paul Downtown in St. Paul, MN. Located directly across the street from the Xcel Energy Center, our location is the epicenter for everywhere you want to go in Saint Paul.

 

Position Responsibilities:

  • Strong focus and experience in new business development.  Markets include but not limited to: SMERF, Government, Medical/Hospital Training, BTS.
  • Solicit new business via outside sales calls/area blitzes, prospecting calls, CVB and Hilton lead generation as well as develop internet research and respond to competitor’s reader boards to increase revenues and grow client base.
  • Increase revenue in rooms as well as food and beverage of existing LNR accounts.
  • Maintain/nurture relationships with existing clients via phone calls for follow up and solicitation along with outside sales calls.
  • Achieve monthly revenue goals set by corporate budget.
  • Review Group Pick Up report to see pace to booking as well as to touch base and inform the client as to the reservation flow.
  • Prepare weekly reports as needed.
  • Review monthly financials to determine and anticipate need months and monitor guestroom booking pace vs. budget.
  • Attend trade shows, chamber events and meetings as designated by Director of Sales.

Position Requirements:

  • Considerable knowledge of computer systems for use of Delphi and use of internet based sales and marketing opportunities such as Hilton leads.
  • Ability to read, write, speak and understand the English language to communicate with guests and employees.
  • Thorough organization, delegation, prioritization, follow through, and supervisory skills proficient in accomplishing the task.
  • Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

 

Experience:

  • Minimum of 1 year of experience in a hotel sales position.
  • Hilton brand experience preferred but not required.

 

We pride ourselves in achieving superior results in operating hotels from our ability to blend the science of hotel management with the art of hospitality. We are looking for candidates who would thrive in an environment that is fast-paced and hands-on. If you are looking to join a team that provides superior service to its customers, while gaining unprecedented opportunity, then this is the position for you.

 

For questions regarding this position, please contact Brian Blanda, GM, at bblanda@vistahost.net.

 

To learn more about our company, please visit our website at http://www.vistahost.com.