Guest Service Representatives – Hampton Inn & Suites Cranberry Township, PA

Cranberry, PA


The SOON TO OPEN Hampton Inn &  Suites by Hilton Cranberry Township  is looking for some true team players to join our front desk team with a superior level of customer service. The Hampton Inn & Suites Cranberry Township/Mars is nestled in the beautifully forested Cranberry Woods Business Park with easy access to I-79 and I-76 and is within 30 minutes of downtown Pittsburgh.


Ideally, we’re looking for someone who shows genuine appreciation for accommodating our guests by providing a friendly, well mannered, and professional level of service at all times.

This position is full time, which would be 30 – 40 hours. We are looking for someone to work day (7a-3p), evening (3p-11p), and overnight shifts (11p-7a), holidays and weekends included, and willing to cross-train all departments.


The Guest Service Representative is responsible for guest registration, departure processing, and communication of hotel services. Extremely customer focused, this role creates opportunity for an engaging, outgoing personality to shine and create a positive guest experience. Other duties may include processing forms of payment and responding to guest inquires. This position will be responsible for following all procedures and duties set by management, which may include tasks outside of standard front desk operations. You are responsible for creating a positive Hilton experience to the standards set forth by showing a high level of ownership and responsibility.




We pride ourselves in achieving superior results in operating hotels from our ability to blend the science of hotel management with the art of hospitality. We are looking for candidates who would thrive in an environment that is fast-paced and hands-on. If you are looking to join a team that provides superior service to its customers, while gaining unprecedented opportunity, then this is the position for you.


  • Open availability – ability to work evenings, weekends and holidays.
  • Reliable Transportation
  • Engaging and outgoing personality
  • Has a true showing of ownership and responsibility.
  • A true desire to satisfy the needs of others in a fast paced environment.
  • Ability to multi-task in a quick moving environment.
  • Experience a plus, but not necessary.